FAQ

Can I add my own SSL Certificate to Pressable?

Yes you can add your own SSL certificate to Pressable! If you are using Cloudflare for SSL click here. To enable a custom SSL Certificate, please use the following steps: Login to the MyPressable Portal. Select the site you wish to enable SSL for. On the settings page, navigate down to the Security Settings section, and you will see […]

Service and Platform Considerations

PHP Version Pressable provides support for PHP version 7.0.x and automatically handles keeping PHP up-to-date. You can see the current version by clicking here. PHP versions less than 7.0.x (5.5.x, 5.6.x) are not installed or supported. More info about PHP limits on Pressable ionCube, ZendGuard Loader Pressable at this time does not support or install […]

PHP Info & Limitations on Pressable

From time to time, we receive questions from customers in regards to specific PHP values such as max_execution_time, memory_limit, and upload_max_filesize. The question usually arises due to requirements made by certain themes and plugins. While we cannot guarantee that every plugin and theme will work on our platform, here are the most commonly asked for values: max_execution_time = […]

Does Pressable support the use of a reverse proxy?

Pressable does not provide support for reverse proxy setups and does not advertise it as a feature. In the past, we have had customers write custom plugins that managed to make reverse proxy work, but we do not provide help/support for issues that are experienced through use of this or any other plugin. If you […]

Pressable Support User

To help us provide the best managed WordPress support, sites hosted on the Pressable platform have a built-in user named either pressable or zippykid. For enhanced security this account can only be logged into by Pressable staff. If you have any questions about this user or anything else feel free to reach out to help@pressable.com.

2.0 Migration

When will my site(s) be migrated? We will begin to migrate sites on 25 April 2016 and will continue until all of our customers’ sites are running on the new architecture. Will my site be available during the migration? To ensure the safety and integrity of your data during the actual migration, which should only […]

How do I login to Pressable’s Help Portal and track a ticket?

Once you’ve submitted a support ticket via the MyPressable Panel, or by sending an email to help@pressable.com you will receive a confirmation email that looks like this: If this is the first time you’ve submitted a ticket, you’ll also need to activate your account. To do this click the link in the “User Activate” email […]

Pressable SPF Records

SPF records are a DNS record that identify which mail servers are authorized to send email on behalf of your domain. If you are hosting your own DNS and want to authorize our servers to send mail from your domain, then you will need to add or update an SPF record in your DNS panel. If you […]

Does Pressable Support WordPress Multisite?

Pressable supports small-scale WordPress multisite instances. WordPress multisite allows a network of sites to be created under the same WordPress install. A network admin (with the Super Admin role) can manage and update all sites within the network. At this time Pressable only supports multisite the sub-directories option not the sub-domains one. This method allows […]

What is a Pageview?

Effective November 14, 2013, we have changed our pricing plans as shown here, Pressable Pricing Plans. We have changed the way we structure our pricing structure to use PageViews to differentiate our plans. What does this mean? What is a PageView? It’s pretty simple, A page view or page impression is a request to load […]

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