FAQ

Is Pressable HIPAA Compliant?

Pressable is not HIPAA compliant and standard form solutions (e.g. GravityForms, WPForms, NinjaForms) should not be used in conjunction with Pressable’s services to collect or store patient health information. If you require HIPAA compliant management of this data via forms, we recommend using JotForm.

What is Divi Hosting?

Divi Hosting is a partnership between Elegant Themes and Pressable to offer the ultimate WordPress theme and visual page builder, along with a hosting plan on the platform where WordPress works best.  Together we aim to ensure the best user experience in both building and hosting WordPress websites.  Customer Control Panels All Divi Hosting customers […]

Pressable Server Migration FAQs

In September 2019, we migrated all Pressable sites to a new and improved infrastructure. We call it PressableEdge, and it makes your WordPress site(s) faster than ever. We’ve received many questions about the move, and we’ve added the most common ones with their responses to this article. If you have a question that is not […]

Database username and password for Pressable Sites

For security reasons, we do not allow remote access to a Pressable site’s database. We also do not allow remote connections to external databases. For more information, please see our Platform and Service Considerations. However, if you wish to connect to your Pressable site’s database programmatically from within your site, such as via PHP Data […]

Upgrading to WordPress 5.x

WordPress 5.x and the new Gutenberg editor have arrived to Pressable! Now, all Pressable customers have the option to upgrade their sites to WordPress 5.x. Not ready yet? No problem! You don’t have to upgrade at this time. However, we strongly recommend that you start preparing your sites for 5.x because on February 20, 2019, all […]

Service and Platform Considerations

PHP Version Pressable provides support for PHP version 7.2. 7.3 and 7.4 on all sites. You are now able to switch between PHP versions in MyPressable Control Panel. You can see the version of PHP on your site by creating a PHP file on your site, pasting in <? echo phpinfo(); and opening the file […]

PHP Info & Limitations on Pressable

From time to time, we receive questions from customers in regards to specific PHP values such as max_execution_time, memory_limit, and upload_max_filesize. The question usually arises due to requirements made by certain themes and plugins. While we cannot guarantee that every plugin and theme will work on our platform, here are the most commonly asked for values: max_execution_time = […]

Does Pressable support the use of a reverse proxy?

Pressable does not provide support for reverse proxy setups and does not advertise it as a feature. In the past, we have had customers write custom plugins that managed to make reverse proxy work, but we do not provide help/support for issues that are experienced through use of this or any other plugin. If you […]

Pressable Support User

To help us provide the best managed WordPress support, sites hosted on the Pressable platform have a built-in user named either pressable or zippykid. For enhanced security this account can only be logged into by Pressable staff. If you have any questions about this user or anything else feel free to reach out to help@pressable.com.

How do I login to Pressable’s Help Portal and track a ticket?

Once you’ve submitted a support ticket via the MyPressable Control Panel, or by sending an email to help@pressable.com you will receive a confirmation email that looks like this: If this is the first time you’ve submitted a ticket, you’ll also need to activate your account. To do this click the link in the “User Activate” […]

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