FAQ

Database username and password for Pressable Sites

At Pressable we take site security very seriously, and part of that is limiting access to the Database. We have phpMyAdmin setup in your Site settings dashboard for easy access. Click here to learn more about phpMyAdmin at Pressable. Direct Access to the Database If you need to access the Database from a PHP file […]

How do I assign my domain to my Pressable site?

This guide will show you how to point your domain to your website hosted on Pressable. If you don’t own the domain you want to use yet, you will need to purchase one through a domain registrar. Some of the most popular registrars are Godaddy.com, Namecheap.com, Name.com, and Gandi.net, just to name a few. To […]

How do I point my domain to Pressable?

Before doing this, make sure that the domain has been assigned to your Pressable site from the MyPressable Control Panel. Here is a guide on how to add your domain to the site. There are two options in pointing your domain and going live with Pressable. Use one of the following methods to point your domain […]

Upgrading to PHP 7.2

Why is an upgrade to PHP 7.2 necessary? PHP 7.0, which all customer sites on the Pressable platform run on, has a planned end of life at the end of 2018. This means that PHP will no longer provide security support for version 7.0. For security purposes, we intend to upgrade customer sites to use […]

Upgrading to WordPress 5.x

WordPress 5.x and the new Gutenberg editor have arrived to Pressable! Now, all Pressable customers have the option to upgrade their sites to WordPress 5.x. Not ready yet? No problem! You don’t have to upgrade at this time. However, we strongly recommend that you start preparing your sites for 5.x because on February 20, 2019, all […]

Can I add my own SSL Certificate to Pressable?

By default, we use Let’s Encrypt for SSL, however, you can add your own SSL certificate for your site in Pressable! If you are using Cloudflare for SSL click here. To enable a custom SSL Certificate, please use the following steps: Login to the MyPressable Control Panel. Select the site you wish to enable SSL for. On […]

Service and Platform Considerations

PHP Version Pressable provides support for PHP version 7.2.x and automatically handles keeping PHP up-to-date. You can see the current version by clicking here. PHP versions less than 7.2.x (5.5.x, 5.6.x) are not installed or supported. More info about PHP limits on Pressable ionCube, ZendGuard Loader Pressable at this time does not support or install […]

PHP Info & Limitations on Pressable

From time to time, we receive questions from customers in regards to specific PHP values such as max_execution_time, memory_limit, and upload_max_filesize. The question usually arises due to requirements made by certain themes and plugins. While we cannot guarantee that every plugin and theme will work on our platform, here are the most commonly asked for values: max_execution_time = […]

Does Pressable support the use of a reverse proxy?

Pressable does not provide support for reverse proxy setups and does not advertise it as a feature. In the past, we have had customers write custom plugins that managed to make reverse proxy work, but we do not provide help/support for issues that are experienced through use of this or any other plugin. If you […]

Pressable Support User

To help us provide the best managed WordPress support, sites hosted on the Pressable platform have a built-in user named either pressable or zippykid. For enhanced security this account can only be logged into by Pressable staff. If you have any questions about this user or anything else feel free to reach out to help@pressable.com.

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