FAQ

Pressable Server Migration FAQs

In the coming days and weeks ahead, we will be migrating all sites to a new and improved infrastructure that promises to make your WordPress site(s) faster than ever. We’ve received many questions about the move, and we’ve added the most common ones with their responses to this article. If you have a question that […]

Database username and password for Pressable Sites

For security reasons, we do not allow remote access to a Pressable site’s database. We also do not allow remote connections to external databases. For more information, please see our Platform and Service Considerations. However, if you wish to connect to your Pressable site’s database programmatically from within your site, such as via PHP Data […]

Upgrading to PHP 7.2

Why is an upgrade to PHP 7.2 necessary? PHP 7.0, which all customer sites on the Pressable platform run on, has a planned end of life at the end of 2018. This means that PHP will no longer provide security support for version 7.0. For security purposes, we intend to upgrade customer sites to use […]

Upgrading to WordPress 5.x

WordPress 5.x and the new Gutenberg editor have arrived to Pressable! Now, all Pressable customers have the option to upgrade their sites to WordPress 5.x. Not ready yet? No problem! You don’t have to upgrade at this time. However, we strongly recommend that you start preparing your sites for 5.x because on February 20, 2019, all […]

Service and Platform Considerations

PHP Version Pressable provides support for PHP version 7.2.x on existing sites and PHP 7.3 on new sites. Soon, you will be able to upgrade any site in your account to 7.3 or 7.4. You can see the version of PHP on your site by creating a PHP file on your site, pasting in <? […]

PHP Info & Limitations on Pressable

From time to time, we receive questions from customers in regards to specific PHP values such as max_execution_time, memory_limit, and upload_max_filesize. The question usually arises due to requirements made by certain themes and plugins. While we cannot guarantee that every plugin and theme will work on our platform, here are the most commonly asked for values: max_execution_time = […]

Does Pressable support the use of a reverse proxy?

Pressable does not provide support for reverse proxy setups and does not advertise it as a feature. In the past, we have had customers write custom plugins that managed to make reverse proxy work, but we do not provide help/support for issues that are experienced through use of this or any other plugin. If you […]

Pressable Support User

To help us provide the best managed WordPress support, sites hosted on the Pressable platform have a built-in user named either pressable or zippykid. For enhanced security this account can only be logged into by Pressable staff. If you have any questions about this user or anything else feel free to reach out to help@pressable.com.

How do I login to Pressable’s Help Portal and track a ticket?

Once you’ve submitted a support ticket via the MyPressable Control Panel, or by sending an email to help@pressable.com you will receive a confirmation email that looks like this: If this is the first time you’ve submitted a ticket, you’ll also need to activate your account. To do this click the link in the “User Activate” […]

Pressable SPF Records

SPF records are a DNS record that identify which mail servers are authorized to send email on behalf of your domain. If you are hosting your own DNS and want to authorize our servers to send mail from your domain, then you will need to add or update an SPF record in your DNS panel. If you […]

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